Zombies, Phantoms and Shadows: 3 Threats to Your Customer Experience Initiatives
Products fail, leading companies falter, and sales slump when businesses don't have an accurate view of 'the customer.' Does this just happen to poorly managed organizations, or could it happen anywhere? Zombies, Phantoms and Shadows are three very real threats to your customer experience initiatives. We’ll show you where these threats come from and — most importantly — provide tips to help you combat them in your organization.